Sunday, September 9, 2012

Somebody toss me a (land) line!

Recently my phone service was mistakenly shut off. I called Customer Service on my cell.

Me: "We just need you to restart our land line phone service."

Customer Service: "When you say 'land line,' sir, do you mean 'analog?'"

Me: "Yes. We don't want voice-over-IP service."

CS: "And when you say 'yes' do you mean 'yes?'"

Me: "Yes."

CS: "One moment, sir. I am going to transfer you to someone who can cost you an hour you will never get back, I mean, who can set up installation."

I held for 20 minutes and was disconnected. I called back.

Me: "I'd like to reinstate my analog phone service. It got turned off by mistake."

CS: "I am sorry for your inconvenience, sir, and let me assure you that I will do my best to solve your problem. May I have the security code associated with this account?"

Me: "1776; it's symbolic of the freedom I hope to gain from this phone hell some day before my children are old enough to procreate."

CS: "Very good, sir. I see an order for high speed Internet service."

Me: "Yes, how about one to start up my analog phone service."

CS: "By 'analog,' sir, do you mean your land line?"

Me: "Yes."

CS: "I will transfer you to someone who can set up that installation."

Me: "Is his name Doctor Who? Because I feel like I'm in a time warp."

CS: "Very good, sir." (Hold music begins, while an invisible Pac-Man eats 30 minutes I will never see again.)

CS: "Hello, my name is Cynthia. How may I provide you with exceptional service?"

Me: "That ship has sailed, Cindy. But I wonder if you could schedule the installation of phone service to my house."

CS: "Certainly, sir. But first, for security purposes, can you tell me the name of your favorite restaurant?"

Me: "Porky's Ham Shack."

CS: "That's not what I have on file, sir."

Me: "I'm just sayin'. My wife set this up, so it's probably La Boheme."

CS: "Correct. Now, do you want everything to stay the same as on your prior account?"

Me: "By 'the same' do you mean 'the same?'"

CS: "Yes."

Me: "Then yes."

CS: "All right, the installation is set for September 14th."

Me: "That's in a week!"

CS: "Yes, it generally takes 7-10 days."

You may wonder why I want a land line at all. I may wonder that too.


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